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  • I was going to give them four or five stars as of my first and second trips in here because everyone was so helpful and nice, but my last trip yesterday killed that. I went in just to pick up my order and after a quick look around I got in line directly behind the person who was being helped at the register. There I waited for about five minutes. Just before that person was gone a young girl came in all breathless and stood to my left. The clerk finished up, and the customer left. Then the clerk asked the person who had JUST WALKED IN what her name was, ignoring me! I tried to give them the benefit of the doubt, that maybe that girl had already waited in line but had to run out to her car for money or something. When she finished with that girl she cheerfully said she'd be right back to help me. I said could I ask her a question, why was it she helped the other person first when I was ahead of her and she said, Oh, she was just here for a pick-up. I said so was I. She said, Oh, I'm sorry, I didn't see you. I said, I've been here for five minutes waiting (not that that is a long time at all, just longer than the person who just walked in). Again she said, Oh, I'm sorry, I didn't see you, and I concluded with, Well, it's your JOB to see me. Then another lady came up to help me. I accepted and was perfectly nice to her. I asked if the manager was in and she said no but she was "sort of the acting manager" but didn't seem too concerned when I told her what happened. I love the things I got. I like that they go over everything with you to be sure there are no errors, which there was one small glitch on one thing and they corrected it on the spot. Since everything but that one salesgirl was very good I'm not going to give the store one or two stars but they need to train their employees to make sure they serve people in order or they're likely to lose a customer. I spent close to $200 and I don't think they would want to lose a sale like that.
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