rev:text
| - Shitty service, shitty food and even worse management! I was there a few weeks ago with a party of 9 including 4 kids. First of all we waited One hour to get seated. I know that, that in part is out of Ihop's control. After 30 min of My very hungry and impatient niece aproached the hostes stand to ask how much longer, she was told "I didn't know" in a very rude way and then was shooed away. Finally after 30 more min of waiting we were finally seated. We placed our ordered and waited AGAIN for another hour before we finally got our food. People who arrived after us, got seated, fed and left before we finally got our food. When we finally got our food, it was horrible! My Ham and Egg melt was disgusting! The ham was black, it looked like the grill hadn't been cleaned in weeks, and the cheese on a grilled cheese wasn't melted. What kind of grilled cheese is not toasty and melty? After taking to the rest of the group we agreed on talking to a Manger to address the issue. I got up asked to speak to a manager, she was at the cashiers station. I start to talk and all I get to say is "Our service was" she then takes my ticket and says I'll take care of it. I again try to get a word in, I start to say that the food was horrible and something about the wait. She says to me "I get it, you waited, and didn't like it. I'll take care of it" I wasn't looking for my ticket to be taken care of. I wanted to address the issues so that they can be fixed. Needless to say I won't be going to this Ihop again!
|