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| - Great board deals, but the staff is super all over the place. I walked in behind a family, the older kid was getting a board, the mom was paying for it and the little brother was swinging his whatever toy around. One cashier was helping the kid get his board while the other guy behind the counter, Bernard with the curly long hair, just stood there folding shirts and wouldn't acknowledge me at all, he just kept folding shirts and looking past me and over my head and past me again and then he even proceeded to ask somebody else who came in after me if he needed to open the sunglasses case for them...I kept looking at him hoping he would ask if I needed help, but he kept ignoring me, and it felt super intentional...I know he knew that I needed help because after the mom finished paying she saw that I was waiting and kindly moved over so I could be helped, but unfortunately her son was still talking to the cashier (about Dunkin donuts no less) so I walked up to the counter hoping to be helped by Bernard, but he still continued to look past me as if I wasn't even there. In fact he never looked at me at all and I had to wait while they all chit-chatted with the family ahead of me (since they all apparently know each other). At this point I was really beginning to feel uncomfortable because I knew I was being ignored. It gets even better though! Some kid who was skating came in and started showing the Bernard guy some tricks that he'd just filmed and if you couldn't guess, he continued to ignore me as I stood at the counter in his face. All I needed was a size 8 board and some grip, two minutes tops is what it would've taken to help me and I'm not one walk into a store and demand to be helped and waited on, but I do expect to be acknowledged...especially when I'm standing directly across the counter from you. I know I could've simply asked for help, but I felt so unwelcome that I didn't feel comfortable enough to. I ended up leaving with the worst board shop experience ever. It was an easy going and laid back atmosphere, but at the same time not really because it just felt super snobby. It's like, how are you gonna be too stuck up to help the only other person in line (especially when you guys are all just chatting away...that's just rude and unprofessional) and let alone not even greet or acknowledge other customers? It just makes me wanna take my business back to zumies. Everyone says support local, support small shops, but whenever I go to smaller local shops like this I'm all but ignored by the employees who act just as stuck up as the girls at pacsun and Abercrombie and Fitch aka they act like they're above you and too good to help you, whereas at zumies they're actually genuinely nice to you and they actually want to help you find what you need. The blond guy who rang me up was really nice and helpful, but that was the only good experience I had there today. I shouldn't have to wait forever to be acknowledged or helped. Please just let your employees know that a little kindness and just even greeting a customer goes such a long way...as does ignoring them. Even if they're not yet trained to work a register or ring someone up, they could at least acknowledge customers and ask them if they need any help. It's retail for crying out loud! Nobody wants to walk into your shop at the end of a long and stressful workday just to be ignored and treated like an inconvenience. Customers are more important to your business than shirts that need folding.
You get 1 star because of your monthly deal on boards, but I'm still not sure if I'll be back as it's hard to keep shopping at an establishment where you're treated so horribly.
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