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  • Ive been coming to this location for quite some time now. I can walk in and get my haircut in a reasonable amount of time. This time was different. I had almost an hour wait, which I managed to wait through, only to find out it didn't end there. Sonya gave me a prompt time of when a stylist would be available. Much to my surprise someone else got say with that stylist at the exact time she quoted me. I waited a little while longer and eventually left. I then called in to ask why my time that she quoted me was given to someone else, was then instructed that they had been on a delay, and a stylist would be available in 15 minutes. This all could have been avoided if she, instead of offering me a beverage, told me that they were on a delay that would push me back another 30 minutes. I told her that she had been in the wrong and that I would no longer be supporting their establishment... To which she said, "ok I'm sorry". A little respect for your clients goes a long way, as they are your livelihood.
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