I have always been a Ford driver. Today I came in to try and turn in a leased 2013 vehicle. After being told we owed much more than our car was worth, and that our payment could be lowered, we decided to finance the car.
First problem was being lied to about what a "closed end" lease was. My fault for not being well informed, but shame on them for flat out LYING. Telling us we had no option but to pay off the remaining balance at the end of the lease was a complete lie.
Second problem was the condescending attitude given to us by "Discount Doug". We tried to make it very clear we did not understand the "benefits" of financing VS leasing and we had many questions. (we made it clear we did NOT want this vehicle forever) Every question was followed by a snarky response that made us feel nothing but dumb.
Third, our salesperson was very personable, but obviously had little experience and said what he thought we wanted to hear. Telling us our car was worth one amount only to be told by another it was a completely different amount.
While Ford may have me for a few more years until I get some equity in this car, I will ABSOLUTELY not be coming back as a return customer to buy another Ford.
I hope people take these reviews seriously. This place is nothing but bad news.