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| - This is the Wendy's closest to my house, so needless to say, it is the one I most frequently visit. 99% of the time, the service is great. However, this review reflects a single negative visit that will stick in my mind every time I visit one of their restaurants.
This would have been roughly a year and a half ago. I went to this restaurant with my girlfriend to get some dinner, and ordered (among other things) a vanilla Frosty Shake. When I got to the window, an older, grayish-haired guy was working, and I tried to hand me a chocolate shake.
As nice as possible, I said to the gentleman that it was supposed to be a vanilla shake. The proper thing to do would have been to say "I'm sorry, I'll take care of it for you."
But this guy didn't do that. He SLAMMED the drive-thru window shut in my face, THREW the shake into the garbage as hard as he could, and screamed something at another employee (possibly profanity, I couldn't tell with the window closed.) I have reported this on the company's website and haven't seen this particular employee there since, so that leads me to believe it was taken care of.
Let's be realistic - I'm always going to eat at Wendy's. This is NOT a bad location, but sometimes a bad visit can negatively impact your whole view on a restaurant chain. I still love their food and still go here, though it's going to be hard to think of Wendy's and not think about this experience.
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