I recently had my purse stolen. In it were 2 gift cards for Massage Envy purchased from this location. I certainly did not want the robbers to not only get my money but a massage too! I called and spoke to Eli. He was very considerate of my recent ordeal. He spoke to the owner and they quickly cancelled the stolen cards and after showing proof of who I was and when the gift cards were originally purchased, they quickly replaced the cards. I am a Fan! Thank you Eli...now to schedule my massages!