| rev:text
| - Five star service at every turn. I'd like to paste in a sixth star for this one but Yelp! won't let me.
I spent three nights here and from the moment of arrival I was astounded at the high level of customer service. Everything from the little things to the big ones are taken care of and they go above and beyond.
I pulled up in my rental car, handed it over to the valet, and he asked my name. I gave it along with the keys and walked inside to check in. Before I even reached the check-in counter I was greeted by name and welcomed (way to go, Mr Valet, radioing ahead like that. Pretty slick. I didn't even see your radio.). Free lemon water and snacks await in the very nicely-apportioned lobby. I didn't try any but they looked nice sitting there like an oasis in the middle of the desert.
Rooms were also well furnished and roomy with great views of the surrounding areas. There is also an in-room safe which I always need for my valuables. Not. I don't even have any valuables that aren't actual living creatures. Like a few humans and a dog...but I digress...
About the service...okay so keep in mind I'm basically a blue collar guy living a white collar life. It can be pretty confusing for me at times. And I suffer an identity crisis in places like this. Like, for example, when I see staff running for the front door to open it for me each and every time, I want to beat them to it. I want to say "Chill out, young man. I open my own doors."
But they are quite determined and it became a bit of a competition between me and the doormen to see who could get there first. By about the middle of my stay, I learned how to time it right so that when they were distracted I'd sneak up and open it myself. I often managed to beat them to the outer door, but then they'd slip inside and open the inner door for me.
Rats. Foiled again.
Every time I walked out of the hotel they asked what they could do for me. Need a ride? Directions? Coming out for a smoke? We'd be happy to light it for you. Interested in a cigar? Can I have a drink brought out for you?
No. I just want to experience the dry heat. Leave me be!
But it's all good. If you want, you could just act like you're accustomed to such royal treatment and say something like "Very well done, Andrew. A little faster with that door next time would be simply fabulous."
But I couldn't do that with a straight face.
Let's see...local area is very nice. The Biltmore Shopping Center is right across the street. You're there in about five minutes (walking). It contains a high end outdoor shopping center with many restaurant choices, including some chains you'll recognize and a few local options.
An earlier reviewer mentioned the desk chair in the room looks like a fugitive from a dining room, not really an office chair. I thought this was funny when I saw the chair in my room because he was right. I've included a photo of the "fugitive chair" just for laughs. But for a fugitive, it is a comfortable chair. It's okay, Ritz. We'll let this one slide.
At the end of your stay, they call you in the room to ask how your visit was and if they could improve anything. At first I thought it was a recording but then the person said my name and waited for my response. So I'm really glad I didn't make a sarcastic comment while she was talking at first (like I usually do). But wow...how much time must that take to call each room?
Pretty impressive.
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