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| - Drab store, many cheerless employees and mostly downtrodden clientele from all corners of the globe. If you want to see the face of struggling people in America, this is the place to shop. Does carry a few items that I can't get at other local grocery stores, or price is so much lower here that I make an occasional, very limited shopping trip.
Due to the high crime rate at Christown Mall and the surrounding area, this WalMart installed lockers for backpacks and bags some months ago. You can't bring such things into the store any more, and I can understand why.
This afternoon I made one trip into the store after locking up my backpack, brought my purchases out and put the items in the backpack. No problem with the locker. Then I realized I had forgotten something. I re-locked the locker and made a quick trip back in. When I tried to unlock the locker the second time, it wouldn't take my code.
Three WM employees tried to help unlock it using every trick they knew, to no avail. I asked one of them why there isn't a master override key (these are electronic locks with a clear mechanism on the front for just this issue). She said the "key broke a while back" and management hasn't replaced it. [Reread that last sentence.] As I write this, over 3 hours later, the backpack is still stuck in the locker.
About a quarter of the lockers were unusable: some had unlockable locks and some had no locks at all. Two other people also had issues unlocking their lockers while I was there. I was told all the lockers have an automatic unlock at some unspecified interval. Someone is supposed to retrieve my backpack (and the purchases in it) and contact me. [It will be interesting to see what shape the produce I bought is in after an overnight without refrigeration.] I hope my property survives the night without being stolen.
This does not endear WM in general and this particular store to me. Management should have remedied the locker master key issue as soon as it occurred--no excuses!
Shop here if you must, but don't bring a backpack, bag or oversized purse (so no walkup or bicycle-using customers), at least until you see that this situation has been remedied. It also wouldn't hurt if they changed out the chintzy plastic lockers for something metallic--like Costco uses in the same mall--and use a more standard-sized locker; these are definitely smallish.
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