When you walk in to BKG you are greeted by a designer. They ask what your plans are- they explain all of your options. All of the doors and counter materials are CLEARLY marked with prices for a 10x10 kitchen- so you have good idea of pricing based on a smaller or larger size. Their samples hang on the wall and the designers will remove them and help you match them up with the countertops and accessories.
We were emailed a floor plan with a design a few days later, and discussed any changes or additional options. BKG was available via phone or email anytime we contacted them.
The design sheet included all cabinet labels, measurements, styles, sink etc. we were able to take it to big box stores to make sure purchased our appliances fit.
Our cabinets were delivered early, assembled, in perfect condition. They are great quality and included slow/quiet close doors. There were no surprises, no nickel and dime upcharges.
We are very excited to receive our countertops on Monday. BKG knew we were in a crunch with no kitchen and made sure they could accommodate our time frame. We have already referred 2 other people to BKG. Completely 100% satisfied!