Of all the similar chain restaurants (TGI Fridays, Applebees, Ruby Tuesday, etc), Chili's is definitely my favorite. My addition to mashed potatoes dictates many of my menu choices, so I often get the Monterey chicken with mashed potatoes.
Unfortunately, I've had some painfully slow experiences at this Chili's. Sometimes it takes forever to get seated. Then it also takes a ridiculous amount of time for your food to come out. The staff is usually pretty apologetic. One time the manager brought my friend and I a free cake dessert (um, to share) to make up for the long wait. It was a nice gesture, but we would have preferred a discount since we had already taken way too long of a lunch break.