So much better than the corporate Verizon stores. The reps actually want to help you and seem genuinely interested in getting you what you need. They also offer better insurance plans and deals and are quick to respond if you need a replacement phone or accessories. They will even mediate between you and corporate Verizon if necessary. Haven't had a bad experience here, and for as long as I live nearby, I will continue to frequent this store for my mobile phone needs.