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| - I realize this is a big store that tends to have a great deal of customers come through. But you know what words I don't mind hearing? "Unfortunately we don't have that information." You know what other words I don't mind hearing? "Apologies for the mistake. That's not our usual practice."
I've visited this store 3 times. Only 3 times. First time nothing unusual happened. I walked around. Purchased a few things. I guess things get complicated when you ask questions.
2nd trip (about 3 weeks ago): I returned some items and one of the items could not be found because I wasn't charged for it. Not a big deal but it took them forever to resolve the matter, calling over about 4 people to take care of this and figure it out; when this could have been finished after I left. Why? I had somewhere to be and I believe my actions and words were pretty obvious. "That's okay" Checking the time on my phone... looking like I'm in a hurry. Again, "that's okay"
3rd Trip: I went after Christmas to get some things for next years Christmas. Who doesn't love a good sale? I wanted some blinking lights and asked the sales person on the floor if they have the blinking lights or how do I find them. She looked for some for maybe 5 seconds, gave up and then told me I could pull the lights out of the boxes, plug them in a socket nearby to see which ones perform this operation.... are you serious??? I realize it's not her job to know about every product, but the LEAST she could have done was say, "unfortunately, we're unsure of how the lights run" or ask someone else who works there to check on this... I don't know. I'm not asking too much. I've worked retail before and I got cranky sometimes, especially as a teenager, but hell it's my job to give an adequate response. You may not have the answer, and that's fine but plug in all the different lights?? Really lady???
To top it off, the same lady who told me to plug in all the lights to test, told me the ornament storage boxes were also included in the 50% sale. Cool. Make my way to the register to check out and the lady at checkout says the ornament boxes aren't included in the sale. I told her the lady on the floor told me they were. Shes says, "they're not". No sorry or who told you this. Smh... customer service is clearly not on their priority list. I guess it doesn't have to be. They know they're going to get customers in regardless. But don't let some other comparable big chain store open up with the same goods AND offer good customer service, because then At Home will be out of business.
I can't say I am through with this place. I'm not aware of any other spots that offer Christmas decorations or just home stuff at more affordable prices. I'll limit my visits until I find that treasure.
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