Just had to post....I've been staying at various Kimpton hotels for years. I like the overall high quality of service, the quirky decor, and yes, the complementary wine in the evenings. I didn't even know that this hotel was brand new when I made my reservations. Every staff member has been friendly and helpful. Tonight there was a problem with one of the items I ordered from room service. I called and explained the problem and ordered something else. Not only did they appologize and comp the entire meal, they also brought me a bottle of wine. The server, Dale, even took the time to check with the hosts of the wine hour to see if I preferd red or white so that he could bring me the right bottle. Great job, Hotel Monaco! Clearly you have hired friendly, exemplary staff.