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| - An absolute nightmare from start to finish. We responded to an internet ad for a minivan priced at $5474. We drove a comparable van first and noticed white smoke from the tail as the salesman, Darren, drove it up to us. We took it around the block and it drove poorly. The engine heat rose rapidly. We returned to the dealership and popped the hood. White smoke was under the hood, also. My husband stated that it appeared to be a head gasket issue. The salesman claimed ignorance. He then turned to us and asked if we liked it!
We returned to the original van that we came to look at and took it around the block. It drove well. We asked the price and I showed Darren the ad I had printed from their website. He said the "internet price" is what we would pay. We sat to discuss finances. A preliminary contract was written and we were told that the "recon" fee would add $1800 to the price. Darren could not explain what had been done to the van to justify that amount of work. We would require a breakdown before agreeing to purchase the van. We were handed the CarFax report showing that the van had been bought at auction a few months before.
We went to the Finance department and spoke to "Jimmy". He sold us a warranty and tire package. It seemed worth the price to ensure the van would be maintenance free for three years. It already had 74K on it. We signed the papers.
We were encouraged to take the van home. We filled out the paperwork and agreed to return the next day with the required information for the bank. When we returned, our salesman, Darren, dodged us and hung in the back of the building, hovering by the children he didn't know were ours. Jimmy from Finance was busy. He told us that Stephanie would help us. We waited 30 minutes for Stephanie who did not show. We went to the front desk and attempted to leave our paperwork for her so that we could go home. Having stayed three hours the night before shortened our tolerance.
The front desk paged Stephanie who quickly arrived and claimed that Jimmy never told her we were waiting. Darren arrived at that very moment. We asked about the breakdown of the $1800 "recon" fee. He claimed that he had just gotten in and didn't have a chance to ask about it.
Again and again over the next week we endured deception after deception. Every person that we spoke to, from the salesman to the Jason, supposedly the garage manager, to the finance people, LIED.
When Jason called to explain the $1800 "recon" fee, he claimed that the van had, at first seemed a "cream puff" trade in and he had to put all this work into the suspension. Yet their own CarFax report showed that it had been purchased at auction!
The left turn signal jammed. The a/c fan control didn't work, the transmission sputtered and the check engine light came on the night we drove it off the lot. Jason said he didn't want to put any more money into the van and that the warranty should cover those things.
Finally, today, we arrived to sign the final papers and were shocked that they raised the interest rate, required a higher deposit, and conveniently left the warranties off of the contract to show that we would be paying less with this new bank.
We are returning the van. This is a dishonest dealership. As we waited for Darren to return with the faulty finance papers, we witnessed a young couple pleading with an employee that their vehicle had not been damaged by neglect and they had photos and paperwork to prove their case. The employee loudly proclaimed that he would "love" to help them but that the owner of the company would have to determine if it was in the company's best interest to help them out. It was a revolting conversation.
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