Within hours of writing my initial review on Yelp, the manager of North Italia - Kierland location reached out to me. I was very impressed at the professionalism he exhibited and his sincere offer to correct the experience I described. Having been raised in a family business I understand the importance of ensuring that the customer is happy and obviously North's manager, Matthew Shaloo, feels the same way. I will definitely be returning to North to give it another try real soon!