I've had so many ups and downs from this pizza hut. Just like every other one, you pay for extra cheese and still get the same amount of cheese, less than any other company. It's damn near impossible to get a normal amount of cheese or more from this place. Secondly they almost ALWAYS forget the dips that I order and pay for.
So I'd say 8/10 times the pizza I get is dry, overcooked and cold, and the few other times it is decent but only slightly warm.
Last Friday I put an order through the Pizza Hut app for delivery like I normally do. I got a call from the store a few minutes later saying that my house is not in their delivery range.... Note that I have been ordering from this store since I moved in 3 years ago. My place is less than 10 minutes from the store, about 3.5 miles up Mt Royal Blvd.
They eventually called back and said there was a driver coming up that way anyway and they delivered it. Mind you after this time it had been like 30 minutes out of the oven by the time it even left the shop. I told them I'd pick it up if they made a fresh one but refused. They made sure to mention any further orders through the app would not be delivered.