Saturday night: disorganized chaos of getting a table (there's a sheet that you write your name on). People crowding at the entrance and waiters skipping names on the list as everyone else waits.
30minute wait for a table of two. Waiter was polite and gave us recommendations and complimentary salad and water. We ordered right away as we had a lot of time deciding as we were waiting for a table and both starving!
40mins past, we asked for more salad as the wait was ridiculous but told it was $4 extra. The tables that were seated after us received their food, so we asked if ours were coming out soon. And...they didn't put our order in. Already over an hour wait just for food and no apologies given. We asked for more salad and they brought one out.
20min wait again and the whole restaurant pretty much finished their meals and left as we're still waiting. We ask again, how long is this going to take, and finally an apology was given and complimentary pistachio baklava was served.
10mins later, our Pide was served and we were finally able to leave.
Food:
Salad- 8/10(and free!)
Baklava- 10/10 (so soft and fresh)
#1 and #18 Pide-7/10- a little too heavy and expensive for what it was but still tasty
Parking: 1/10- the worst parking situation, only one entrance/exit, line of cars waiting for a shared lot of 15spots.
Environment:
6/10- although the decor and cave-like ambience and chandeliers made you feel like you were in another country, they need more seating and organized seating arrangement.
Service:
Although very frustrating/ disorganized, our waiters were nice and tried their best with the busy weekend rush. Would have appreciated an apology at the beginning but satisfied as we left.