I picked up a take our order that had not been tended to by the staff. There seemed to be a communication breakdown and instead of taking ownership they simply informed me that the food would be right out. As time passed the employee at register informed me it would be another ten minutes. They had not actually started the order until around when I walked in.
After that, a manager type named Lavine approached me very angrily explaining that it was not their fault. I said that it was fine I just needed to know what the situation was as I had people
Waiting on the food. She raised her voice at me in a very unprofessional and unpleasant tone. I supposed she has a bad day but I am mot sure why I was her target.
Four employees approached me and APOLOGIZED FOR THEIR MANAGERS BEHAVIOR.
How embarrassing for those kids. Owner please reach out. Your leadership needs attention.