What an absolutely AWESOME experience!
First of all, I love that the ticket sales go almost entirely to the care of the animals..for the entire sanctuary there are only 6 paid employees which is a pretty low overhead. The rest of the help is strictly from volunteers.
Our tour guide (whom I did not catch her name) was very knowledgable about the animals and led the tour with a ton of enthusiasm. The group (which involved young children) was very engaged throughout the 1 hr 45 min tour and I credit that to her charisma and passion.
What's great about this place is that the tours are limited to 20 people or less, so you're guaranteed to get pretty close to the animals..a lot more than a typical zoo environment. You also get to hear the unique stories about how each animal came to the sanctuary..some stories are a little bit more saddening than others :(
I highly encourage any animal enthusiast to come here. It's a way more close-up and intimate experience, AND your money is going to a great cause.