| rev:text
| - 2 stars, because I've definitely experienced better.
I booked a reservation through Open Table. I actually changed my reservation twice because my parents' plans kept changing. First I scheduled it at 7pm, then I changed it to 6pm, then finally to 6:45. I got a confirmation email for each change, so it was fine. In my reservation I specifically stated: We would greatly prefer a view seating as we are here to celebrate my mother's 63rd birthday. Did that happen? NOPE.
When we arrived at 6:45, I went up to the heavy set host/supervisor who didn't even care to greet me and told him I had a reservation that I made on Open Table for 6:45. He clicked around on his computer and said he didn't see and record of it. I proceeded to login to my Open Table account and pull up the whole reservation on my Ipod. I maximized the time, name, and party party size and showed it to him. He scrolled around on the page as if he were trying to find something that'd prove me wrong, but there was nothing. My reservation was right there on my phone. He told me "well, you should really call to verify your reservations" and I said, "Oh, does this happen a lot here?" he said, "No, that's never happened. This is the first time I've ever seen that happen." As if I made everything up! I tried to explain that I changed my reservation a couple times and that might be why, and he said "no, that wouldn't be the reason." So wtf is the reason then? Not that I care, but he just stood there making it seem as if I forged a reservation on my phone or something. Ridiculous. After a couple minutes of just telling me he doesn't see the reservation and ignoring the fact that it was on my phone he said he'll try and find us a table, as if it was such a huge favor. They took us to the back, as far away from the windows possible and sat us in some table right behind a pillar, so the only view we could've gotten was then blocked.
I was very upset. The whole reason why I chose this place for my mom's birthday is because they wanted a decently priced restaurant with a view. Instead, we got a shitty table in the back of the room behind a pillar that we paid a total of $114 for. I could've gotten a better ambiance at Olive Garden with employees 5x more polite and a bill half as high. At least the food was good...too bad my appetite was spoiled before we even sat down.
To make matters even worse. I went home and checked my email, only to find that Maggiano's marked me as a NO SHOW on Open Table. How the F*ck did they mark me as a no show if my reservation was supposedly NOT THERE?! 100 points out the window. I had to contact customer service to explain that I was there and take a picture of my receipt for proof, so I wouldn't have the no show on my record. Their response, "Based on our diagnostics, your reservation was in the restaurant's electronic reservation book, but for some reason this was not conveyed to you. Thank you for making us aware of this discrepancy!" Hmm, I wonder why that happened?
Very upset with Maggiano's and that heavy set host/supervisor man, so much that I don't plan on coming back here anymore. I'll Splurge on Capital Grille instead if I want that same view.
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