| rev:text
| - Terrible, terrible, terrible. Called yesterday, made an appointment for last night between 5-8. They called at 7 and said they had an "emergency" at another customer's and would need to cancel. So much for my "emergency" & for "Service today or you don't pay". Rescheduled for 8am - was assured it would be 8am, only traffic may slow that down 5 or 10 minutes.
9:00 shows around, no one. Called in, was told he left at 8:30 and should be there shortly. 10am he gets here (I'll note that they offered to conditionally wave their $49 service fee because I complained a lot).
Gets here, takes one look at my tub and pulls out his price book - tells me $480+taxes to change the cartridge. $480! Even tells me that he'll throw in the new cartridge (of course you will, they're free with a lifetime warranty - which he told me "oh no they're not free, no warranty on those, etc" yeah bud, they're delta, they are free, but that's besides the point because I HAVE ONE in my hand)
I tell him I'll pay him his $49 service fee (which wouldn't be waived if I didn't get the service) and to hit the road - he then starts into a spiel about how he can negotiate, etc. I tell him $170 was my max. He contemplates, wants $200+. We agreed that he could leave - but not before he started asking me "how long are you going to stay here?" and telling me my faucet was "OK, but could be better" - if I wanted a better one he could help me out - uh, yeah, thanks but no thanks.
I have already turned the water off, got the new cartridge, and have everything ready - literally all that is needed is the handle removed, swap the cartridge, then turn the water back on. He's going on and on about how it's probably rusted and he'll need to change the handle, etc. Just felt slimy & shady.
Not interested in giving my money to a company that operates like that - up-selling on things you don't need, overcharging & under delivering. I have another plumber coming that is charging $85/hour, will show up on time, and won't make me feel like I'm buying a used car. I bet dollars to donuts that it's done for under $200, not $480+$49+taxes.
This company is the monster cables of the plumbing industry! I'd rather take the $60 loss of the servie fee then get screwed over on the rest. Also, beware of the 10 star reviews - they offer a $10 gift card to anyone that posts a positive review.
Note - I'm from Toronto, but signed up previously to yelp in Fort Myers FL
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