Went here last week. I've been to a different Hero Burger before and it was pretty good.
It wasn't busy at all and the guy working was absolutely not friendly when I decided to add a condiment to my burger.
My fries were soggy and undercooked. I saw other people with crispy fries and my burger was really lacking, wet bun from the grease, very little sauce on the burger and small piece of lettuce. I've had better burgers at any other fast food chain. Either the quality control slipped or this was on purpose because of my need for ketchup on my burger, but it doesn't matter because I wont be back. Awful experience. Bad service and bad tasting food.