Stephanie was amazing! My daughter got lice the last day of school. We went and got the store bought stuff and moved on. Couple of weeks later it was back. Went to the store and got another kit. We went on vacation and came home and sure enough the lice was back. At this point I was so frustrated that I couldn't get it to go away and stay away! I called Lice mom and spoke to Melanie and she had someone out to my house in a couple of hours. Our technician was Stephanie and she was the best. My daughter is 8 and has really thick hair. Stephanie did a great job with her. My daughter started crying because the nit comb was hurting and Stephanie did a great job getting her threw it. I love that they are there to help and not just get your money. Stephanie was very thorough about getting every egg and live lice out. I hope I don't have to call Professional Lice Mom again, But if I ever have to deal with lice again I won't think twice about calling them. They are my first choice!