We hosted a conference here, had began scheduling things months in advanced. The person on our end who originally signed the contract left her position and I took over, so things were a bit confusing.
Most of the conference went off with out a hitch, but there was a lot of leg work on both my side and Marriott's side. Understanding the contract was a major hassle. The banquet/sales coordinator we worked with, Bailey, was fairly responsive and attentive despite her just starting her position around the same time I took over. What lowered my rating to 2 stars was how the payment part of everything was handled. I worked for a university and we have strict rules about how grant money is spent. Marriott insisted we pay right after our event, and I made sure I was ready. This was on a Friday. We didn't even receive a bill until Tuesday morning, which Marriott said MUST be paid in full before their person responsible for billing leaves at 3:00pm. I found this phenomenally unprofessional for such a large institution.