Unlike other reviews, I didn't have any issues with this bank's customer service or professionalism. My interactions were very brief, however, and limited to the bankers at their desks and not the tellers. The banker I worked with was very friendly and professional. I was greeted when I walked in the door and directed to where I needed to be. The only unprofessional thing I noticed was an employee glancing at their phone, but honestly... haven't we all done that?