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  • This is a review for the sales department and more specifically Sales Manager Scott. Initially, the buying process did not start off on the right foot. I called ABC the day prior and spoke with a sales rep, advise that I was interested in a particular color Maxima. I also mentioned about a terrible experience I had at another shop because of hidden costs/dealer add-ons. Scott came on the line to introduce himself and advise they would make the process as easy as possible for me. I came in the next day and the salesperson could not find the vehicle I was interested in. They claim to have sold it the day prior. They offered me a different color and I advised I would only consider it if it was a better price than my first choice. Initially, the sales people came back to me with a much higher price than advertised online and several dealer add-ons. I was starting to get frustrated when Scott stepped in to help. Scott reassured me that they were not trying to do a bait and switch on me. Scott confirmed that the vehicle did just sell yesterday. In addition to honoring the advertised price, he also drastically lowered the dealer add-ons to an acceptable level for me. I have to say it was great working directly with Scott. He is definitely a down-to-earth and trustworthy person. He stood by his promise of making sure I was happy with the sale. I have to say this ended up being my most pleasant car experience yet. All the other car dealers can take a lesson from Scott on how to make a customer for life. After the sale was accepted, I went into Financing with Alex. I have to say, Alex was a pleasure to deal with. He went out of his way to help me beyond his responsibilities in financing. With regards to finishing the loan paperwork, he made everything easy and quick. I also want to thank my salesperson Edwin for having such a positive attitude the whole time and willing to go the extra mile in getting Scott involved to make sure I was happy.
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