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  • I haven't been impressed with the wait times. What exactly is your service level agreement on Hot And Ready items all day every day? I don't recall a time there was a Cheese or pepperoni pizza actually hot and ready. Every single time has been nearly 10 minutes or more even after being quoted 6-7 minutes. Understanding traffic flow, busy times throughout the days id imagine your staff could be more proactive by making a couple pizzas to be ready vs being reactive. I have also witnessed the line getting backed up because someone orders multiple pizzas. It appears that your staff will try to make all pizzas for each order at a time. In the case of multiple pizzas, I'd imagine the customer ordering knows they'll wait longer.... but filter in the single orders as well to keep people moving. The food is fine. The staff are friendly. It's just poor anticipation and poor time management that I'm witnessing. Definitely correctable to provide a great customer experience in a short period of time
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