After all the hype about this restaurant and based on its location in the SOHO Hotel one would expect this burger joint would be something exciting to experience, well it is not! Instead this place was one of the most disappointing places I have ordered food from. We placed a phone in order and went to pick it up for 4 adults and two children. The person who picked it up asked if the staff could double check the order to make sure the order was complete. Well many things were missing. This was one person returning to our room with many bags. They could packed the numerous bags in one larger one making it easier to carry but they did not. They missed out on all the condiments and I mean all. Not even a napkin was offered. On the menu it states all their burgers are topped with dill pickles, cheese, lettuce, tomato and onion. Well ours came with none of these things. The meat was too salty. The food was given to us cold. The tater tots are pictured with dipping sauces which were not offered. There were no lids on the tater tots allowing them to get cold quickly on the walk from the restaurant through the hotel back to our room. The grilled cheese sandwiches ordered came as one grilled cheese. We had two kids to feed. The only thing decent was the Macaroni salad.
When you are paying $10.00 for a hamburger or more you expect more than your average burger. We were all very disappointed in the food and service. We will not be returning to this place again.