| rev:text
| - This place now breaks my heart, because it proves how important customer service is, and how much corporate greed can ruin a good thing.
First, when this company took over, they tried to raise the price of the tickets. Now, I'd pay an extra dollar a ticket for their (previous) premiere experience, but they're ticket price was so high it made me say, out loud: "Are you kidding me!?" And immediately cancel my purchase and seek out another theater.
Guess they realized that wasn't gonna' work, so they dropped the price back down, and now they've cut corners EVERYwhere else.
They have yet another round of new employees that don't seem to know what they're doing. The food takes forever, and no matter how early we show up, is delivered after the movie starts, so someone always has to get up and miss part of it, and disrupt everyone else. (And it's not great.)
For the third time in five visits, their pizza oven was "broken" so we couldn't have what we wanted. And now, they're serving beer in cheap tiny plastic cups. And I'd put money down, that as soon as their contracts run out for those fancy craft beers, or they need to renew their beer/wine license, the good beer will go the way of their good food. Probably have "broken taps" to go with their "broken pizza ovens."
I know I sound like a diva complaining that my beer is served in a plastic cup, but when you raise the bar and shift a place into a concept that makes you choose it over anyplace else, and then you take that concept away, and make it an even crappier experience than it was before, your comfy seats (which I'm sure will be broken soon, and not repaired or replaced), are not enough of the reason to keep me from feeling like you've stolen my premier movie experience. And I don't HAVE to have a premier movie-going experience. Truly, I don't, but why do I need to go to a Cinemark theater again? Just to put my feet up? And if Cinemark can ruin one theater, I'm guessing any other theater they have will be sub-par as well.
Boo Cinemark. Maybe my local business owner (Carolina Cinemas) raised the bar too high and it couldn't stay afloat, but I don't think that's it. I think they got edged out by Cinemark. And apparently Cinemark is the greedy Walmart chain...coming in and firing all of its good solid TRAINED employees, and sending out a message of no-care-given. There are ways to change a place without making your patrons question whether they wanna be there. You guys failed. Hard.
Such a disappointment. Customer service. Product. Environment. Boo on all three. Back to Phillips Place...with the thin-walled theaters. At least their employees smile.
And if this is the way of all movie theaters now? We can wait for it to come out on the small screen. We'll take that money and go eat at Staggioni's! Way better experience!
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