Went back wth my wife last night. We were seated immediately. Took quite some time to get our drinks. Took forever to get our food when it was ordered. There was a larger party that came in 20 mins after us. They got all of their food before us, and left well before us. When I was finally able to find our waitress to ask about our food she said she would check. 10 mins later she came back to tell us it should be 3-5 mins more. Almost 10 mins later she brought our food. The skin that was forming on the outside of the food indicated it had been sitting at the pass for a little bit.
Going to RL I do not expect the elegant fine dinning experience, but do expect customer service. Maybe they were short staffed? The smug looking manager never checked to see how we were doing as he just walked around. We got offered 1 refill in our 1.5 hours in this place. The food was ok. The service was not good. However, the waitress was cool when she was able to stop running like crazy for a minute.
Customer service seems to be an art that is being lost on the younger generation as they grow older.