The one big drawback to this location is the amount of children in the place. I have never been there in the evening where the adult count exceeded the kid count. And for the most part, the kids do run wild and unchecked. That being said, I've never had a bad meal and the staff is pretty attentive. I ordered take out one Friday night and when I went to pick up it was extremely busy; I gave them my name and by the look on the counter clerk's face, I knew something was wrong. I was told that it would be just a 20 minute wait but I deferred, telling her it was OK and not a big deal. So I went across the street to Taco Bell. When I got home the phone rang and it was the BW Manager apologizing profusely and offering to deliver my order. In the end extended $25 worth of free food on my next visit. I thought it was a cool thing to do.