For the food, I give a 5. I love New Mexican Grill. I learned of them from their Gilbert & Germann location. I assume they closed it because it was competing w the Lindsay location. Their green sauce and salsa is fabulous! So why the 3?
Just too many not-customer-friendly things. Like the fact I can't get a lid for salsa. And when I ask, I'm provided one lid. There are no napkins at the table. Even for a spill, I asked and was provided 1. There is no cutlery to self help. But a sign that says "we will bring cutlery to you". And then some other negative sign by fountain beverages. It's like I'm eating at a highway stop by a prison - uncomfortable. Don't punish the many for the behaviors of a few.
I've seen other Mexican places give free chips while you wait for take out; lids alongside, napkins at table. And the prices are in line too. So for the atmosphere I gave a 1.
Total score a 3 ...but lots of potential!