No Frills is just what the name says. It's pointless to compare this store to nearby higher end competitors. Instead I'm reviewing Tom's No Frills both on its own and in contrast to other locations.
The first thing I notice when arriving is the cleanliness of the area outside. There isa garbage can close to the shipping carts and just inside the doors that allow you to throw out flyers etc both entering and exciting easily. When entering, the produce is well stocked and presented.
Around the store I always find the sale items and there are a couple spots where unannounced limited stock sales are always a great deal.
I do agree with the other review that you may find the occasional chat between employees but when the primary source of staff are teenagers you are going to see that. What you will definitely see in this store is Tom the owner. I'm sure he takes time off but it's rare not to see him actively on the floor managing, directing and stocking shelves himself.
The experienced staff here are the cashiers and they are will trained and friendly.