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  • I've used Yelp for a few years. The reason I joined today is to speak about this Veterinary Hospital. Everyone in the area has seen the really cute, large, green neon cat face on Durango by Tropicana. I drove by this place for years thinking it was some kind of niche, overpriced cat place. I could not have been more wrong. Well, it is a place for cats. That was correct. The facility: The building is designed specifically for cats and their owners in every way. It's very clean and quiet. The decor is cat themed, but somehow still in good taste. There are even paw print recesses in the white ceiling tiles! The exam rooms are clean. There is a note up that there are litter boxes and bowls for water should you need them if you have to wait. I've not waited more than 10 mins here ever- even when coming in for a same day, emergency appointment. There is cat literature in each room to read. The boarding area is visible from the reception area through glass. Visiting cats look really happy. They get a lot of attention. There is room for them to hide or be social. Spotless. A big flatscreen with cat programming is visible from both public and each private area. The staff: Techs are competent yet compassionate. I'm sure they've heard "my cat is the best cat ever" a thousand times, but you'd never know it. They want to help. They relay their experience both of owning and working with cats. They know how to handle cats so they don't freak out. They are patient with me so I don't freak out too. My cat has seen Drs. Berquist and McCormick. They both are fantastic Vets and are extremely knowledgeable, caring, gentle and professional. Each time they give a lengthy exam of the entire cat.They understand cats and what makes them tick. Over the last 2 years my old lady cat has been though a couple struggles and they came through for her each time. Dr. Berquist had hope when even I didn't recently. She cautiously reassured me, yet confirmed that my 1992 model cat (her words) is getting on in years and this could be the end. She took time out on Labor Day to call and make sure my cat was ok when she wasn't in. So kind. FYI Yay- not the end. :) They are clear about price before any test or procedure. The customer is given a price sheet that is discussed. Absolute necessities are talked about. What would be good to do is next. They take their time and help with decisions. No hurry or pressure.. The receptionist even calls after to check on how my cat is doing. I wish MY doctor and staff were this good. They have a respect for their clients that I've seen in few businesses of any sort. The clients: Every time I'm there I end up talking to the most interesting people. This place attracts people who appreciate their pets. It's a step higher than the best of veterinary clinics. They go the extra mile. I wouldn't consider any other. It's THE place for cats.
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