I have two prius"s. Took one in for a tune up and was very pleased. They were very \accommodating. Very pleased we had taken our car there for service.
Shortly thereafter, the a/c on the other prius went out. They had to go to Camelback Toyota for parts and when the parts didn't solve the problem, Toyota had to have the car returned them so they could inspect it even though it was a new part and under warrenty. Why they couldn't just take a qualified mechanics word for it us a question that T. on Camelback can answer. At any rate, the part didn't work. Toyota said it was . BAck to Basics said it wasn't and I as the driver said it wasn't. Back to Basics wouldn't take the car back until it worked. Finally, someone at Toyota recognized what had gone wrong and fixed it. Back to Basics stood by me and until they fixed it properly.
That's the kind of people I want standing by me.
Toyota was going to fix something that wasn't broken and call it quits. Dave at B.to Basics wouldn't let them get away with it.
Does B to B have a new customer? You betcha'