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  • Today, our office decided to get TGI Fridays for lunch. We opened the website and the first thing we saw was the Lunch Pairings option. We decided this was a great deal so each employee wrote their order and we sent someone to order and pick up. When she ordered, they were very rude and told her that that option was dine in only and made her feel badly about making an exception. Please note that it does not state "dine in only" on the website for this special, and its not much different than the same thing Applebee's and Chili's does- and they allow to-go. Also, its listed on a website- not an in-store menu. 2 people chose an option from the $8.99 price- on your website listed as Cajun Chicken Pasta. When our food got back to the office, we were pretty surprised to see that the "Cajun Chicken Pasta" consisted of mostly noodles, a couple pieces of SHRIMP (???) and a couple pieces of chicken. When I called the location to find out about the shrimp, I was spoken to as if I was stupid. I was informed that "all of our pastas are shrimp and chicken" and that we should have ordered it without shrimp. Which I would have, since I'm allergic. However, HOW WOULD WE KNOW THERE WAS SHRIMP IN A CAJUN CHICKEN PASTA?? The manager I spoke with did not seem interested in fixing the problem- just arguing about what the menu says. When I finally told him that I am allergic and not willing to die just to eat my $10 lunch (which is about $1.50 worth of sauce and noodles) and would they like to refund the money or replace the food, he said he would remake the entrees without shrimp, and we could pick them up. You should probably update your website to reflect what the stores says, or train your stores to know what the website says- including disclaimers on deals not available TO-GO and fully listing the product and ingredients. Shrimp and shellfish is not an uncommon allergy and should be noted on any dish containing it. And maybe teach your staff and managers how to not be rude to customers.
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