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  • This Domino's doesn't meet the minimum criteria for the brand. Order pizza and they say it will take 45 to 55 minutes for it to be delivered. I concede and accept this time frame, this isn't the problem. The pizza shows up over two and half hours after I ordered it. This is a problem. It gets worse! The pizza is luke warm, gross. My friend still tipped the delivery guy and we mention how late the pizza is. He is the only person to ever apologize. It isn't his fault they couldn't crank out the pizza in less than hours. But he did deliver a luke warm pizza. He got a tip but looking back he shouldn't have. We could have made other arrangements had we been notified an upper limit of 55 minutes was only about one third of the time it would actually take. I called the next day because it was already midnight when we got the pizza. I should have saved both pizzas and called that same night. Drunk housemate came home and ate some of the pizza. This was rude and I guess it cost me a total refund. Manny did finally agree to give me a free pizza if I come and pick one up. If the pizzas had come hot then there may have been some wiggle room on a complete refund and then some being appropriate. Missing the timeliness deadline by 100 or so minutes for a pizza that takes 7 minutes to make is horrible. Letting the 7 minute pizza languish until it is almost cold and then delivering it or delivering it do slowly it gets cold is unacceptable. Someone knew the moment that left the door they weren't doing what is reasonable. It was an attempt to get away with doing a horrible job. There won't be a next time. Make sure you open the box and check your n pizza for heat and toppings before you pay. I don't mind cold pizza, I just don't expect that is the way Domino's would deliver it. I also like to eat hot pizza and save cold pizza for the next day.
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