This Starbucks is very slow. I travel for a living. I live on the road and I'm in a hurry a lot of times. It's not that the workers are unpleasant, on the contrary; they are very delightful. But they chit chat and laugh with each other and don't put their nose to the grind when five people are waiting for orders and ten people are in line who have not been waited on yet. Co workers of mine who have worked in Cleveland even said that they remember just how horribly slow this branch was. It's understaffed for the amount of business it does. I paid and had to walk out having not received my drink because I was late and they took too long. It's a disappointing Starbucks. In my opinion.