So, to follow up after my first review.....I am much more pleased now with the service I have been getting. I make appointments and they have tried very hard to honor the time. As a matter of fact, my nail tech was running late the other day and she called me a few hours ahead of time to ask if I could come in a little later so I wouldn't have to wait. I was pleased that she valued my time in that way! I have been very happy with my nails from the first time I went there!