My most recent joyous interactions with Dicks er, Cox.
1. I got a wireless router through Cox when they hooked up my service. Just hooked it up, needed tech support, Cox phone tech forwards my call on to the manufacturer Netgear after assuring me that the tech support is through Netgear and they have an agreement where all the wireless support goes to Netgear. I get Netgear tech on the line only to hear him mumbling about stinking Cox and why do they keep telling people that. Then he informs me that based on the serial number on the router, Cox activated it already and the service period is already expired but he will assist with set-up issues this one time. It's already expired! I just hooked the freaking thing up!
2. My e-mail randomly cannot be loaded and cable box has to be unplugged and reset roughly every 10 days.
Quest, when are you coming to my area?