I have been a customer of the Car Repair Company for 8 years now. They've seen three of my cars for both maintenance work and for repairs, ranging from minor to major.
The owner has fair prices, ensures that his team thoroughly explains the problem found, gets permission before conducting repairs, and delivers when promised.
Everytime I've been in to the shop, I've been treated as though I was family. Today, they took it to a whole new level. This morning my wife's car smelled like gasoline...they got me in without an appointment first thing....got the part...and repaired it, all within two hours. That would have been great enough, but what took it to a whole new level? The office manager was cooking up lunch while I was there...RIBEYE steaks of all things, for the team. When they invited me to join for lunch, I thought they were kidding. No way they said....and here I am stuffed after downing 14oz steak. I'm still shaking my head in disbelief.
Car Repair Co has a life-long customer.