Decided to come here with my girlfriend and the start of the night was great. We got there and was immediately sat down. We got water and juice and drink and they just brought one jug of each. The menu was pretty long and it seemed like it would be a good dinner. We also noticed they had free Wi-Fi and after making our order, the food came right away with the hotpot.
First, make sure you check the type of meal you want to have at the top of your order sheet. We didn't check off either so we were brought a seafood platter... neither of us eat seafood so we sent it back. The waiter said next time to check off either beef or seafood on the card, so he took it back and never did give us the beef platter.
The hotpot soup bases were not nearly what we expected of them. My girlfriend ordered a mix of two flavours and one of the flavours was overpowering the other by a fair bit. Mine was a chicken base, but it had zero chicken flavour to it and pretty much tasted like I was eating from plain water. This pretty much caused the rest of the food we have very little flavour. The meats in particular weren't that great but I don't really know if that's because of our soup base or because of the meat itself.
The service mediocre. They were very quick to bring us what we ordered after we sent the card, which is good. My two complaints stem from the above (in the second paragraph) and that they never checked up on us - not once. So each and every time, we had to flag someone down... which was hard because I think I saw two employees the entire night and they were usually in the back or behind the counter - which wasn't in our view from our table.
The price in itself for hotpot wasn't awful but they tack on an extra 10% for service, which I find to be a little silly.
I left this place full, but not in a way that I actually enjoyed it. I will not be returning.