I use this urgent care and it's a nightmare.
1) the doctor asked one question and then wrote a prescription. There was no chance for me to ask questions.
2) they sent my lab to the wrong laboratory and now I am billed for their mistake.
3) I reached out to them regarding my bill. They asked me to call their new accounts payable department which they have no record of. Then I was told to call this other place which they don't pick up the phone or return any of my calls.
Questions:
1) My insurance is exclusive with a certain laboratory and it's stated in big letter and logo on my insurance card. Why did they sent it to someone else?
2) It's there mistake, why am I the one paying for their mistake?
3) When I called you back at the clinic telling you that your new accounts payable department doesn't have records or can't help me with the situation, why isn't the clinic calling the accounts department and provide them the information?
I have been to other urgent cares before this one. They never made this kind of mistakes.
I would highly not recommend this place if you really want to pay a lot of money out of your own pocket for all the mistakes they make in your name.