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| - Stay away from this store!!! If I could give negative stars, I would. Heck, they don't even deserve any stars...how about bad apples instead?
The service is horrible; I knew the employees would suck when I saw how sad and angry they looked. It doesn't matter which department you are shopping, the workers look like they would be happier holding a business sign outside on a street corner in 115 degree weather, compared with working at this Staples.
My husband bought a canister for our Soda Stream and he didn't realize it was empty until 5 days later. When I explained it to the sales clerk, he called for the assistant manager named Sampson (yes, that was his real name, and no, Goliath was not there). Sampson became defensive, sanctimonious, and belittling towards me. He told me that he could get a new one and have me hold them so that I could tell the difference. I told him I am not stupid, and that I know the difference already. Sampson said to call Soda Stream and complain; he wouldn't return my money. He said that I could be anyone "off the street" trying to return an empty canister that I had used, which wasn't the case, as I told him, and to look at my receipt, which he refused to do.
I explained that someone at his store sold us a USED canister and that we didn't realize it until we went to use it today. I had the receipt from 3 weeks ago (my husband had given me the wrong receipt) but Sampson didn't even look at it. He repeatedly said that he is protecting his job and the sales clerk that had waited on me originally. I walked out of the store.
I returned to Staples with the correct receipt about 15 minutes later and showed it to Sampson. Once again, he didn't look at it. Instead, he immediately said, "I thought we settled this when you were in here the last time." He's lucky I didn't tell him off then. We went round and round, he repeated the same crap about protecting his job, he talked down to me, and he rarely made eye contact.
When I told Sampson that he was belittling me and made me feel stupid, he made some stupid excuses, all the while avoiding any eye contact, which told me he is full of it.
I told him loudly that no wonder nobody shops there...Perhaps the ONE OTHER SHOPPER in the store heard me.
THIS STORE SUCKS!!!
I am surprised that it is still open...for now.
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