| rev:text
| - Wow. Can't believe I forgot to warn the world. I was not happy. Instead of wasting my time writing again, I am going to give you an email. The result was they referred to me to a claims department that doesn't follow through.
Hi Danielle,
Thank you for the email. As discussed, I was hoping that Ashley would be part of the email conversation. She explained to me that if I were to work with her and your company on the filing a complaint, researching and developing a sort of closure, that I would not have to work with the BBB or DOC. I understand that the next step is to file a claim with your insurance provider, but I am still expected Ashley to email me about the following issues that remain.
1. Time of Delivery: I was told that I would have my delivery on November 25th. No earlier and no later. I required this because I will need to travel from NY to OH to retrieve my items. It was clear that I needed my delivery on this date with your sale rep. I also clearly stated third time that I would not be using your company if you could not deliver as requested and received confirmation that it would be delivered on date requested.
Is the insurance able to provide me with funds for another flight? How do I go about this before I make the ticket? How will I know if there is any damage if I don't go and see my items. Is there a time frame that I need to file a claim (statue of limitations) after delivery? Please walk me through the process of what items I can claim. (New winter clothes, when they were purchased, ect.)
I also need to note that the driver did not take his route before, on or on the weekend of the holiday because he had family in town. I understand Bob's desire to be with family, but this did not concern me and is not a professional reason to be negate our agreement for delivery.
2. It was confirmed that I can pay with credit card, as I did with the deposit. I know hear that I have to pay by money order or cash. I don't have a problem doing it. But I would like to know the new balance since my quote. Please send me a full bill. I will not be present at drop off and will arrange someone else to be.
3. I am just learning that I am at 275cf where I was told that by the driver that I was at 250cf. Please explain why the size changed.
4. I am missing a massage chair out of my storage unit. After loading and confirming 250cf, the driver asked if I wanted the remaining 2 items, a mattress and the chair. I asked him to take out an item to replace. He refused. So I told him to leave it. I later confirmed by the staff at the storage facility that they DID NOT leave it. Have you made an inquiry into this? I would like to retrieve what I believe is stolen property. Is this why it is 275 and not 250cf? (That would be unexpected but acceptable)
Once again, I am looking for closure to these open items. It is important that I understand this before arrival and before payment. I have not been able to reach Desiree to assist for any clarification since pick up. Please email me back in response so that we can keep clear communication.
BYE FELICIA!
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