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  • So, anyone that knows me is fully aware that me saying anything good about Apple or me being seen in the Apple store is totally off base to what I do for a living. However, I am sick of all the shitty PC laptops I kept buying and really wanted to step up and get a Mac. I did all my research and just planned to walk in and buy the MacBook Pro I wanted. After getting into the store and dealing with the large crowds of people I was finally able to play with laptop i was planning on getting. Next to me was your totally cliche pretentious mid 40's greased back hair sport coat wearing dbag drinking a Starbucks next to me surfing the net. When he spilled his Starbucks hot tea on me and the Laptop. He did apologize but then walked away with his spill allover me, the table, and the laptop. At this point I was about to walkout and change my mind but, I calmed downed and flagged a salesperson (pretty sure his name was Andy or Allen) . He was extremely helpful and answered all my questions and did not try to upsell me after I told him my needs. After I made the purchase he handed me off to Phillip who was really helpful and spent 30 minutes showing me how to work my new Mac. He also introduced me to his manager who thanked me for the biz and congratulated me on the purchase. As I left (Allen/Andy) thanked me again and assured me that if I have questions to come back. So, I am sure this is all part of the training the salespeople go through but, it is nice that it is actually being executed. I know Nordstrom and Best Buy go through extensive customer service training but, I never see it executed. So, bravo to the Apple store for making me feel like I am welcome at your store and my business is important.
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