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  • BUYER BEWARE!!! Horrible customer service. San Tan Location!!! Bought a new KItchenAid $1200 dishwasher. Paid Spencer's to install it. Installer had to read manual while sitting in my home to understand how to install it (gotta be kidding me!). It didn't work after being installed!!! (installer didn't stay to check if worked properly). Called to speak with Manager (Wayne) who said Spencer's would only REPAIR IT and not allow me to return it OR even send me out a new one. Unbelievable to me that I am repairing my $1200 KitchenAid dishwasher before it has even run one full cycle!!! Someone should have stayed or at least called me a few hours later to make sure it works properly. And if it's broken, replace it or give me a refund... A service tech (not the original installer) came out a few days later to inspect the dishwasher and he said it was broken and needed parts. Would take days to get those in... Called Wayne again and he said this is "HOW THE APPLIANCE BUSINESS WORKS" when I asked him about repairing it instead of replacing it or giving me my money back. Wayne promised to call me Tuesday after repairs were made and, of course, he never called. After multiple service attempts and my wife having to be at home from "8 to noon" multiple days to accommodate service repair techs, and after 2 weeks without a working dishwasher, it was evident that the dishwasher was bad and Spencer's was forced by KitchenAid to replace the dishwasher. Wayne should have offered to replace it to begin with! As for Wayne's statement about "this is how the appliance business works", I called 4 competitors to see what they would do in my scenario: COSTCO - return to store within 90 days for FULL REFUND BEST BUY - return to store within 15 days for FULL REFUND HOME DEPOT - return to store within 48 hrs for NEW PRODUCT or FULL REFUND SEARS - return to store within 60 days for NEW PRODUCT of FULL REFUND Spencer's wouldn't even stand by their product for 2 hours, let alone days/weeks like the above merchants would. They basically just sold me a faulty dishwasher, installed it for $150 and then washed their hands of it without even making sure it worked once! Then left me dealing with the KitchenAid 1 year manufacturer's warranty to try to fix it. Spencer's never even followed up once to see if the overall issue had been resolved. Next time, I'll take my money elsewhere and you should too!
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