Picking up the car was fine and the car was nice, but when I dropped off the car they told me they couldn't close the ticket yet because my insurance company still needed to approve one more day. They said they would call me to go over the charges when they were going to close the ticket, I asked that they email me a receipt and they said they would get my email address when they called me. No one ever called and they charged my card without going over the charges with me. Unacceptable. When I tried to call their office I had to navigate through 3 layers of the menu for it to tell they were closed (apparently the hours listed on Google and Yelp are different than the hours on the Hertz website). The auto message said I could get a receipt from hertz.com. I was able to pull a receipt from there but it was cryptic as hell as to what I was actually being charged for and what my insurance company was covering.
It is not okay for you tell me you are going to follow up with me and then not follow up, and it absolutely unacceptable to charge my card without informing me of the charges and total first!