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  • On vacation visiting Las Vegas last week. We are huge Harry Potter fans so I was very excited to hear about this place and of course I wanted to try the butter beer latte. Awesome decor, busy with lots of people, so I had high hopes. During the wait in line I overheard a customer mention the butter beer latte had no caffeine. This is not posted anywhere. When it was my turn I asked the young lady at the counter if the butter beer came with espresso. She replied all lattes were "with or without." Confused I asked again if she meant the drink came with espresso. The server rolled her eyes and replied, "yeah if you want it." I asked if this cost extra and she once again rolled her eyes and said, "it costs like 50 cents." I looked at the menu board and realized it was $1.00 per shot which would bump the price up by $2.00 for me - most 20 ounce lattes I've had come with 2 shots and I like caffeine. I wanted to clarify before I paid over $9 for a drink so I asked if was $1.00 per shot or if it was reduced to $.50. The server said nothing just glared at me and rolled her eyes a third time! She never answered my question. I was really embarrassed by the whole incident and knowing the place was busy I quickly ordered a small drip coffee to go. Really taken aback by the hostile attitude! I understand the butter beer may be a premium drink and cost more - no problem there. It's great the kids (and non caffeinated adults) have something fun to order. But in all my years of drinking coffee I've never heard of a latte without espresso so I don't think I was out of line asking that question. And I don't know why the server was so angry and snotty! The butter beer without espresso is a milk steamer not a latte. More importantly, the nasty attitude ruined the whole thing for me. I had planned to buy a Bad Owl tank top and get my son a hot chocolate. That's easily a $30 plus order gone, as well as any future service from me as we visit the area multiple times per year. This is the first negative review I've ever written on Yelp and I'm sad it is for a coffee shop with such a great premise.
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